Shipping policy

Shipping & Delivery

Sunhighlands ships Manuka Honey to customers across Australia and selected international destinations.

We offer Standard and Express delivery options, with the available services and shipping cost shown at checkout based on your delivery address.

Please note that Express delivery is the only shipping option available to some international destinations, while both Standard and Express delivery are available to others. Please check the table below to see the delivery options available for your country.

Free Shipping

Australia
Enjoy FREE shipping on orders of AUD $95 or more.

International
Enjoy FREE shipping on orders of AUD $175 or more.

Orders below these thresholds may incur a shipping fee, which will be calculated and displayed at checkout.

Delivery Times

Delivery timeframes vary depending on your destination and the shipping service selected. Some countries are served by Express delivery only, while others have both Standard and Express options available.

Please check the table below to confirm the available delivery service and estimated delivery timeframe for your country.

Delivery timeframes are estimates only and may vary depending on the destination, carrier, customs processing, and other circumstances outside our control.

Order Processing

Orders are processed and prepared for dispatch during our regular business days.

Once your order has been dispatched, you will receive a confirmation email with tracking details where tracking is available.

Please check that your shipping address is correct before completing your purchase. An incorrect or incomplete address may result in delivery delays or additional charges.

Once an order has entered the dispatch process, we may not be able to make changes or cancel the order.

Tracking Your Order

Where tracking is provided, you can follow your parcel using the tracking details included in your shipping confirmation email.

Tracking updates may take some time to appear after your parcel has been collected by the carrier.

If your parcel appears to be delayed or the tracking information has not updated for an extended period, please contact us at info@sunhighlands.com.au and we’ll be happy to help.

International Orders

International delivery times can vary depending on the destination country and local delivery network.

International orders may be subject to customs clearance, import duties, taxes, or other charges imposed by the destination country.

Sunhighlands cannot control the length of time a parcel may be held by customs.

PO Box & Remote Addresses

Delivery availability may vary for PO Boxes, parcel lockers, military addresses, and remote locations.

If a particular delivery service is unavailable for your address, another shipping option may be offered at checkout.

Please ensure your delivery address is complete and accurate to help avoid delays or unsuccessful delivery attempts.

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Contact Us

If you have any questions about shipping, delivery, returns, or refunds, please contact our team:

Email: info@sunhighlands.com.au

When contacting us about an existing order, please include your order number so we can assist you as quickly as possible.